Contact Us
If you have any questions or need support, please contact us by e-mail at the address below, leaving us your contact details: Surname, First name, Phone number, Order number (format #1234), as well as what you're looking for or a description of the problem you're encountering.
Our support team will get back to you within 24 hours by phone (private number) or by e-mail (remember to check your spam folder).
Support email address: contact@ewatchband.com
7/7 days a week, 24/24 hours a day.
If you do not receive a response from our support team within 48 hours, a technical problem may have occurred. Please visit the “Support Information” section below.
Contact form
You can also leave us your contact details and we will get back to you.
FAQs
I did not receive the order confirmation email
Some e-mail addresses such as Hotmail, Live or Orange may not receive automatic order confirmation e-mails.
If you do not receive an automatic confirmation e-mail within 30 minutes of placing your order, please check your spam/junk mail folder to see if it is there.
If you still can't find our confirmation e-mail, please contact us at the following address: contact@ewatchband.com and give us a new e-mail address (Gmail if possible), and we will proceed with the modification and resending of the confirmation e-mail.
If you don't have a new e-mail address, we'll give you a direct link to track your order.
I received a parcel but one or more items are missing.
For orders with multiple items, we can ship in different parcels to ensure that the delay for one item does not delay the entire order.
It's normal that the first parcel you receive doesn't contain your entire order.
If you have not received your second parcel 5 days after the first parcel arrived, please contact our customer service department by e-mail at the following address: contact@ewatchband.com
How long does delivery take?
A range of estimated delivery dates is available on our website when you track your order. This is an indicative time based on current parcel traffic.
Support information
Our after-sales service will get back to you within 24 hours by phone (private number) or by e-mail (please check your spam folder).
Please note that we reply to 100% of the e-mails sent to us. If you have not received a reply from our support team within 48 hours, please check your spam/junk mail folder and the e-mail address to which you addressed your e-mail.
If a technical problem prevents us from receiving your email, please contact us on Instagram by clicking on the following link: @eWatch_Band
Support email address: contact@ewatchband.com
Service 7/7jours 24/24h.