FAQ's

Delivery is 100% free for orders over $50 in the USA and Australia, and over €50 in Europe. For the rest of the world, delivery charges may apply depending on the country.

Yes, of course all our shipments include the tracked delivery option (100% free).

Once your order has been processed and accepted by our delivery partner, you'll receive an email containing your tracking link and number.

You can track your shipment directly on our website by clicking on the following link: Track my parcel

We mainly use UPS, DHL and Fedex for deliveries to the United States.
For Europe we mainly use La Poste, Colissimo and Colis privé. The delivery company may change if the alternative is faster.

Delivery times vary according to our partners and the volume of orders.

Please allow 3 to 14 days for delivery to the USA and Europe.

For the rest of the world, delivery takes between 4 and 18 days.

All orders are processed as quickly as possible.

Please allow 24 to 72 hours maximum.

If your order is urgent, you can contact us for priority processing.

All orders are shipped as quickly as possible.

Please allow between 1 and 7 days.

Yes, our delivery partners deliver on weekends. Depending on our partner, Sunday delivery may not be available.

We offer a 30-day return policy, during which you can send the band back to us and we'll give you a full refund in the form of a voucher. We're also happy to help you find a band to suit you!

Don't panic, although rare, this type of issue can occur. Send us a video of the product by e-mail and we'll send you a new product.

Refund requests can be rather lengthy. You need to allow time for delivery of the return. Then, 1 to 7 days for your request to be processed.

Finally, our payment processor will credit you with the refunded funds within 3 to 14 days, depending on your banking institution.

If you used PayPal to make your purchase, the refund will be instantaneous.

You will be responsible for the shipping charges associated with the return of your items. We are not responsible for loss or damage in transit.

The order may be cancelled after it has passed through the checkout until it has been dispatched (usually within 12 hours). We recommend that you write to us as soon as possible at contact@ewatchband.com.

If the order has already been dispatched, we will inform you of the return procedure in order to obtain a refund.

You have 30 days from receipt of your package to return it. We will refund 100% of the price of your item in the form of a voucher.

We recommend you to check your spam folder.

Some Hotmail or Live e-mail addresses no longer receive automatic e-mails.

If you haven't received an automatic confirmation e-mail 1 hour after placing your order, please contact us at contact@ewatchband.com with a new e-mail address (Gmail, yahoo...) and the first and last name you entered when placing your order.

We'll update your email and send you your order confirmation.

To contact us, simply send an e-mail to contact@ewatchband.com

We guarantee to get back to you within 24 hours, 7 days a week, 24 hours a day.

Yes, our company accepts payments via Visa, Mastercard. Our payment partner is Shopify Payments, so we don't have access to any of your payment information.

Our site is https certified.

Your bank account will be charged for your order 24 to 72 hours after your purchase.

First, we ask you to check with your neighbors.

Also check your letterbox to see if a delivery notice has been delivered there.

You can also contact the nearest post office with your tracking number to explain the problem.

Finally, if the problem persists, contact us by email, leaving your order details, and we'll get back to you : contact@ewatchband.com

For orders with multiple items, we can ship in different parcels to ensure that the delay for one item does not delay the entire order.

It's normal that the first parcel you receive doesn't contain your entire order.

If you have not received your second parcel 5 days after the first parcel arrived, please contact our customer service department by e-mail at the following address: contact@ewatchband.com